Ticketing Systems - Revision history

Travis: /* Use Cases */

2025-02-10T02:49:36Z

Use Cases

← Older revision		Revision as of 02:49, 10 February 2025
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	== Use Cases ==		== Use Cases ==
	~~The use cases for this type~~ of ~~technology are blah blah~~		Ticketing systems in a homelab environment can get you used to how tickets work and the importance of documentation. Historical tickets can be a trove of information.

	== Solutions ==		== Solutions ==

Travis at 13:58, 31 January 2025

2025-01-31T13:58:31Z

← Older revision		Revision as of 13:58, 31 January 2025
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	\|-		\|-
	\|[https://www.supportpal.com SupportPal]		\|[https://www.supportpal.com SupportPal]
	\|$249.95 annual / ~~Proprietart~~		\|$249.95 annual / Proprietary
	\|Self-hosted, PHP/MySQL. Source code is encoded with Ioncube. Extending this system requires use of the API.		\|Self-hosted, PHP/MySQL. Source code is encoded with Ioncube. Extending this system requires use of the API.
	\|}		\|}

Travis at 02:31, 30 April 2024

2024-04-30T02:31:07Z

← Older revision		Revision as of 02:31, 30 April 2024
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	! scope="col"\| Notes		! scope="col"\| Notes
	\|- style="vertical-align:top;"		\|- style="vertical-align:top;"
	\|[https://www.spiceworks.com Spiceworks]\|\|FREE / Proprietary\|\|Available in ~~both an~~ on-prem and ~~cloud~~		\|[https://www.spiceworks.com Spiceworks]\|\|FREE / Proprietary\|\|Available in cloud only. Old version of on-prem is insecure and no longer developed.
	\|- style="vertical-align:top;"		\|- style="vertical-align:top;"
	\|[https://www.osticket.com osTicket]\|\|FREE / GNU/GPL\|\|Self-hosted, PHP/MySQL, if you know or learn PHP it's easy to customize. Has AD/LDAP plugin for authentication.		\|[https://www.osticket.com osTicket]\|\|FREE / GNU/GPL\|\|Self-hosted, PHP/MySQL, if you know or learn PHP it's easy to customize. Has AD/LDAP plugin for authentication.

Travis: /* Solutions */

2024-04-30T02:30:10Z

Solutions

← Older revision		Revision as of 02:30, 30 April 2024
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	\|- style="vertical-align:top;"		\|- style="vertical-align:top;"
	\|[https://www.manageengine.com/products/service-desk/ ManageEngine ServiceDesk Plus]\|\|Free/Paid / Proprietary\|\|Standard version is free for up to 5 techs. Installs as a free trial of Enterprise		\|[https://www.manageengine.com/products/service-desk/ ManageEngine ServiceDesk Plus]\|\|Free/Paid / Proprietary\|\|Standard version is free for up to 5 techs. Installs as a free trial of Enterprise
			\|-
			\|[https://www.supportpal.com SupportPal]
			\|$249.95 annual / Proprietart
			\|Self-hosted, PHP/MySQL. Source code is encoded with Ioncube. Extending this system requires use of the API.
	\|}		\|}

Travis: Created page with "Category:SoftwareCategory:Help Desk == Introduction == A help desk system is a way to organize different tasks into "tickets". If you're new to IT, you might not know..."

2020-08-19T03:38:22Z

Created page with "Category:Software Category:Help Desk == Introduction == A help desk system is a way to organize different tasks into "tickets". If you're new to IT, you might not know..."

New page

[[Category:Software]][[Category:Help Desk]]
== Introduction ==
A help desk system is a way to organize different tasks into "tickets". If you're new to IT, you might not know why it's called a ticket. Back in the early days, if you had an issue and needed support, you'd write your request down on a slip of paper. Someone at the help desk would take this slip and put it into a queue for the techs. That slip of paper was a ticket and the terminology has stuck around into modern times.

If you have not worked in IT or worked in a small organization, you might not have used a ticket system before. Having one in your home lab is a great way to get practice with ticketing systems. You can log issues with your homelab, fix them, and then document them. If you feel real adventurous, make your family submit tickets to fix their tech ;)

== Costs ==
Some ticketing systems are designed for enterprise use and can be very expensive. Others are free, free & open source, or low cost.

== Use Cases ==
The use cases for this type of technology are blah blah

== Solutions ==

{| class="wikitable"
|+Help Desk Solutions
|-
! scope="col"| Vendor/Link
! scope="col"| Cost/License
! scope="col"| Notes
|- style="vertical-align:top;"
|[https://www.spiceworks.com Spiceworks]||FREE / Proprietary||Available in both an on-prem and cloud
|- style="vertical-align:top;"
|[https://www.osticket.com osTicket]||FREE / GNU/GPL||Self-hosted, PHP/MySQL, if you know or learn PHP it's easy to customize. Has AD/LDAP plugin for authentication.
|- style="vertical-align:top;"
|[https://www.manageengine.com/products/service-desk/ ManageEngine ServiceDesk Plus]||Free/Paid / Proprietary||Standard version is free for up to 5 techs. Installs as a free trial of Enterprise
|}